Complaints

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If the client has a complaint, they have the right to first submit it to the company via the hotline, company email, or in person at the company headquarters. If the complaint is closed, the company fails to resolve it, or the client is unsatisfied with the handling of their complaint within the company, they have the right to escalate it to the Financial Regulatory Authority through the Complaints Portal.

https://Complaints.fra.gov.eg

Submit a Complaint

At Suez Canal Insurance, we care about our clients' satisfaction and always work to resolve any issues you may face as quickly as possible. Please fill out the following form to submit your complaint, and our team will contact you within 24 hours.

Hotline

16569

Alternative Number

010166651946

Email

complaints@sci-egypt.com

Address

31 Mohamed Kamel Morsi Street, Mohandessin, Giza

Complaint Form

⚠️ Important Notice! All mandatory fields marked with (*) must be completed

Customer Type * Individual = Person / Corporate = Company or Institution

Full Name *

Address

Phone Number *

Email Address *

Agent Information (Optional)

Name

Address

Commercial Registration

Nationality

National ID

Occupation

Phone

Complainee Information *

Department Name *

Insurance Type *

Policy Number

Complaint Details * Complaint text must be at least 10 characters

Attached Documents

You can upload supporting documents for the complaint (optional)

Supported formats: PDF, DOC, DOCX, JPG, JPEG, PNG (Max 10MB)

Declaration *

The complainant has the right to submit the complaint via email. Sending the email constitutes a declaration of the accuracy of the information provided and confirmation that the sender's email is under the control and authority of the complainant or their authorized representative.

Name *

Date *